Legal

Privacy policy

Last updated 1 November 2026

The short version: we collect what we need to run your phone service and to answer you when you contact us. We do not sell personal information, and we do not share it with anyone for their own marketing. Ask us to delete it and we will.

ContractorCX is a service of TEAMTREMAINE LLC, an Ohio limited liability company, entity number 4906263. ContractorCX is a registered trade name of TEAMTREMAINE LLC. In this document, “we”, “us” and “our” mean TEAMTREMAINE LLC trading as ContractorCX.

1. Who this applies to

This policy covers two different groups of people, and the difference matters:

  • Visitors and customers — people who use this website, contact us, or buy our service. We decide what happens to this information.
  • Our customers’ callers and texters — the homeowners and businesses who call or text a phone number we operate on behalf of a contractor. We process that information on our customer’s instructions, on their behalf. If you called a contractor and want your information removed, contact that contractor; you can also contact us at privacy@contractorcx.com and we will pass the request on and act on it.

2. What we collect

When you contact us

  • Your name, business name, phone number and email address
  • Whatever you write in the message field
  • Whether you ticked the box agreeing to be texted, and when

When you are a customer

  • Account and billing details, including the business name, addresses and payment information needed to invoice you. Card details are handled by our payment processor and are not stored on our systems.
  • We never store your EIN. Registering your business for text messaging with the carriers requires a federal tax ID. We do not keep it: the console has no field for it, our database is configured to reject it, and it is passed straight through to the carrier registration that needs it. No copy is kept anywhere on our systems.
  • Your phone service configuration — hours, greetings, who rings, and similar settings.
  • Photos customers text you, so you and your office can see them in the conversation.
  • When you accept our subscription or billing terms, we record the date, the wording you agreed to, and the IP address and browser type of that request, so we can show that you agreed.
  • Call and message records for the numbers we operate for you: the numbers involved, the time, the duration, the direction, and the delivery outcome. This is how the service works and how you are billed.
  • Message content for texts sent and received on your business number, so that you and your office can read the conversation.
  • Voicemail recordings and their transcripts, so we can send them to you as text.
  • Call recordings — not currently offered. If we offer recording later, it will be off unless you turn it on, and this policy will say so first. See section 6.

When you use this website

  • Standard server and network log information, including IP address, browser type and the pages requested, retained for security and troubleshooting.
  • Aggregate, privacy-preserving traffic statistics from our hosting provider’s analytics. This site sets no advertising or tracking cookies, runs no advertising network scripts, and does not build a profile of you across other websites.

3. Our app (optional, for account owners)

Owners of a ContractorCX account can choose to install our app for Android. Your crew never needs it, and nothing about your phone service changes if you don't install it. The app shows the same console you use in a web browser, and adds alerts, a lock and a tab bar.

When you use the app we also collect:

  • A notification token. Google's Firebase Cloud Messaging gives your phone a code so we can send it alerts. We store that code with your user account, the kind of phone (Android), and when the app last checked in. We keep a record of each alert we tried to send and whether it was accepted. Google's Firebase also creates an installation ID for the app, and Google processes it on our behalf to deliver alerts.
  • Nothing private in the alert itself. An alert never contains a customer's name, number or message. It says something like "New voicemail — tap to open." You see the details only after you open and unlock the app.

Your fingerprint, face or PIN never leaves your phone. The app asks your phone's own security system whether you passed the check. We never receive or store it.

What the app does not collect. It does not use your microphone, and it cannot carry a phone call. It does not read your location, your contacts, your photos or files, or your phone's calendar. It does not track you across other apps or websites, and it shows no advertising.

Turning it off. In Settings you can switch alerts back to text messages at any time. If you uninstall the app, alerts to it stop, and we stop using the token once Google tells us it is no longer valid.

4. What we do with it

  • Provide, operate, configure and support the phone and messaging service
  • Answer your enquiry and, if you agreed to it, text you about your enquiry or your account
  • Bill you accurately, and reconcile what we were charged by the carriers
  • Detect and prevent fraud, abuse and network misuse
  • Meet our legal, regulatory and carrier obligations, including telecommunications and messaging rules

We do not use call content, message content, or recordings to advertise anything to anybody, and we do not sell them.

5. Who we share it with

We share personal information only with the service providers we need to operate the service, and only so they can do that job. As of the date above, these are the categories:

  • Our telecommunications carrier, which carries the calls and messages
  • Our hosting, storage and error-monitoring providers, which run the software
  • Our payment processor, which takes payment
  • Our AI model provider (Anthropic), which processes the text of your Setup Agent conversation — what you type to it and what we reply — so it can answer you. Call audio, recordings and your customers’ message text are not sent to it, and card and tax-ID numbers are removed before anything leaves our systems.
  • Our form and email providers, which deliver what you send through this website to us
  • Google (Firebase Cloud Messaging), which delivers app notifications to phones that have our app. It receives the notification token and the alert, which never includes customer details.

We also disclose information where we are legally required to — a subpoena, a court order, a lawful request from a regulator or law enforcement — and where necessary to protect our rights or somebody’s safety. If our business is sold, information may transfer with it, and this policy travels with the information.

We do not sell personal information. We do not share personal information with third parties for their own marketing or advertising purposes. Phone numbers and consent records collected here are never shared with third parties for marketing.

6. Call recording

Call recording is not currently offered. See section 2.

7. Automated answering

Where a customer uses an automated assistant to answer calls, callers are told at the start of the call that they are speaking to an automated system and not a person. Transcripts from those calls are handled the same way as everything else in this policy and are not used to train systems for anybody outside the account they came from.

8. How long we keep it

  • Call and message records, and billing records: for as long as the account is open and then as long as tax, accounting and regulatory rules require
  • Voicemail recordings: 90 days, then deleted, unless a customer has asked us in writing for a different period
  • Consent records: kept for as long as we may need to evidence that consent was given, and after it is withdrawn, to make sure we honour the withdrawal
  • Website enquiries: kept while we are in contact and for a reasonable period afterwards
  • App notification tokens: until you sign out of the app, uninstall it, or delete your account. Records of alerts we sent: 90 days.

9. Your choices, including deletion

You can ask us to:

  • Tell you what personal information we hold about you
  • Correct it if it is wrong
  • Delete it
  • Stop texting you — reply STOP to any text, or ask us in writing
  • Stop emailing you about anything other than your account

For text messages: message frequency varies, because these are replies and service notices rather than a campaign on a schedule. Message and data rates may apply. We do not charge you for the messages; your mobile carrier may, according to your plan.

Deleting your account. Owners can delete their account themselves: open Settings → Delete my account in the app or in the web console at app.contractorcx.com. Cancelling your subscription in the billing portal starts the same process. We text you a code to confirm. After you confirm:

  1. billing stops at the end of the period you have already paid for;
  2. your business number is held for 60 days so you can move it to another provider, and is then released;
  3. on the same day, we delete your account and what is in it: your calls, your texts, your recordings and your settings.

A team member who is not the owner can remove their own login. That removes their access only, not the business account.

What we keep regardless: consent records (to show permission was given and to honour opt-outs), billing and usage records (tax and accounting law), and records we are legally required to keep. Our carrier keeps its own call and message logs under its own retention rules. If you no longer have the app, go to https://app.contractorcx.com/delete-account or email privacy@contractorcx.com.

For any other request above, we will confirm receipt and respond within 30 days, at no charge.

10. Security

Access to customer data is restricted to the people who need it to run the service, traffic is encrypted in transit, and credentials are held in a managed secret store. No system is perfect, and we will tell affected people promptly if something goes wrong in a way that matters to them.

11. Children

This is a service sold to businesses. It is not directed at children and we do not knowingly collect personal information from anyone under 13. If you believe we have, tell us and we will delete it.

12. Changes

If we change this policy we will update the date at the top, and if the change is significant we will tell customers directly rather than relying on you to re-read the page.

13. Contact

TEAMTREMAINE LLC, trading as ContractorCX — Ohio entity number 4906263.
privacy@contractorcx.com · hello@contractorcx.com